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Store Policies
Store Policies: Forms of payment accepted: - Currently we accept the following forms of payment:
- Electronic: PayPal, Master Card, Visa, Discover.
- Physical: Cash, cashiers checks, money orders, personal and business checks - which may be held until cleared before shipment of items.
Guarantee: - Length of Guarantee:
- Electrical parts:
- If it fails within 14 days, we will refund your payment or replace the part.
- The 14 days start 6 days AFTER the item is shipped.
- Faulty parts may need to be returned to verify its condition.
- Engines:
- All engines are guaranteed to be in the condition described.
- The guarantee on engines does not extend for any length of time. Once it is installed, if there is a problem we need to be notified immediately - NO EXCEPTIONS. We do allow time for shipping, delivery date will be verified and guarantee will be based on that date. If you wait to install the engine, attempt any repair, modify the engine, or fail to contact us immediately, there will be no return or refund on the engine - NO EXCEPTIONS.
- ALL engines must be returned to verify failure. We have found that most engine failures are a result of customers not putting oil in the engines prior to starting them or something minor due to settling during shipment.
- Engines that fail due to a customers negligence are NOT guaranteed.
- All other parts:
- If it fails within 14 days, we will refund your payment or replace the part.
- The 14 days start 6 days AFTER the item is shipped.
- Faulty parts may need to be returned to verify its condition.
- Parts damaged in transit:
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- Contact us immediately so we can start the insurance process with the respective shipping company and make arrangements to either give a refund or repace your order.
Refunds: - All refunds are given the same way payment was received.
Returns: - Some parts may need to be returned in order to get a refund.
- Items that need to be returned are decided on a case-by-case basis.
- ALL engines must be returned.
- In most cases, buyer is responsible for return shipping costs.
Shipping: - Ground Shipping:
- UPS - includes insurance and a tracking number.
- FedEx - includes insurance and a tracking number.
- USPS - includes a delivery confirmation number and insurance on more expensive orders.
- Freight Shipping:
- UPS - includes insurance and a pro number.
- R & L - includes insurance and a pro number.
- USF Holland - includes insurance and a pro number.
- Actual freight charges are paid by the customer when they receive their item, freight charges are paid to the freight company. All we charge is a 10.00 pallet fee to cover the cost of the pallet, strapping, and wrap + an additional 5.00 for additional items to cover the cost of the boxes.
- Actual shipping method will be determined by Joes Outdoor Power unless a specific request is made.
- We do not use substandard shipping methods due to lost and slow delivery of these methods.
Sales Tax: - Sales tax is currently charged for the state of Michigan:
- Sales tax applies to customers living in the state of Michigan and parts physically bought in the state of Michigan.
- Tax rate: 6% of order total and added at the end of the order.
- Sales tax policy can change at any time without notice due to the ever change tax codes of the USA.
Non-payment: - Buyers have 7 days to pay, after which time the parts will be placed back in inventory.
- Ebay customers will be subject to a nonpaying bidder complaint and will not be alolowed to bid or buy from us on ebay any longer.
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